Ru’ya (Ruyain Six Private Limited)
At Ru’ya, we value quality and transparency. Please read our returns and refunds policy carefully before making a purchase.
Customers may request a return within 2 days (48 hours) of delivery.
Return requests must be initiated by logging into your Ru’ya account on our website.
Returns requested after 48 hours will not be accepted.
To be eligible for a return:
The product must be unused, unwashed, and unworn
All original tags, labels, and packaging must be intact
The product must be in resalable condition
Products that fail quality checks will be rejected and sent back to the customer.
The following items are not eligible for return or refund:
Items purchased during sales, offers, or promotional discounts
Products marked as Final Sale
Accessories, innerwear, or customized products (if applicable)
If you receive a damaged, defective, or incorrect item:
Report it within 24 hours of delivery
Email ruyainsix@gmail.com with your order number and clear photos/videos
After verification, we will arrange a replacement or refund at no additional cost.
Return pickup will be arranged after approval.
Reverse shipping charges may be deducted from the refund amount.
If the return is due to our error (damaged/incorrect item), no charges will be deducted.
Refunds are processed after the returned product passes quality inspection.
Approved refunds will be issued within 7–10 business days.
Refunds are made to the original payment method.
Shipping fees are non-refundable.
Only size exchanges are allowed, subject to availability.
Exchange requests must be raised within 2 days of delivery through the customer account.
Exchange shipping charges may apply.
Orders can be cancelled only before dispatch.
Once shipped, cancellations are not allowed.